FREQUENTLY ASKED QUESTIONS
Yes, you can choose to cancel all Non-Ready to Ship products, only if done within 24 hours of placing it. A confirmation of the same will be sent to you via e-mail, though we would have loved to have added a www.punjabdihatti.com’s products to your wardrobe/sweet home. Please be apprised that Ready to Ship orders are not eligible for cancellations as they are normally despatched within 24 hours of the receipt of order. Once the delivery has been received satisfactorily by customer, there will be no refund.
As soon as your order is confirmed, action is initiated at our end. The process of picking, packaging, customizing and logistics start, and the ordered product in most cases has already passed through a couple of phases. In case a garment has to be readied, or customized, the process is already underway.
We try our best to assure that your ordered products are shipped out to you in the promised time, but at times there are chances of delay in processing due to unavailability of stock, or other unavoidable circumstances. In such a situation, we will send you a formal communication requesting you to :
(a) Accept a Gift Card of equivalent value which you may use to purchase an alternate Product.
(b) Opt to receive a refund of your money.
Please reach out to us within 48 hours of receiving the order for reporting any complaints with regards to the product received as damaged, found with manufacturing defect, or any other issues.
Kindly be informed that any product purchased from our online store will not be returned under the Returns Policy except if it’s an error on behalf relating to a manufacturing defect or a wrong item has been shipped out to you by mistake. We do not accept any returns if the product is dispatched to us after 7 days of receiving the shipment, so please make sure you report the matter to us, and dispatch the product at the earliest once we accept the return request. Kindly do not dispatch the products before receiving a “Return Accepted” Confirmation email from us, we will not be able to entertain such requests.
In case you have any complaints regarding the product you have received, please ensure that you report it to us within 48 hours of receiving the product.
Confirmation email from email@example.com
You will receive an acknowledgement e-mail from us on confirming a Return Authorisation, within 2-3 business days. Please do not ship items before you receive this email from us. We will be unable to process any “Items Returned” without the Return Authorisation Reference. Please note: Incase needed, we’d request you for a digital picture of the item for our internal review to be able to process your request.
Shipping Back the Items
When Shipping back the items:
As would be advised in our return authorization e-mail, please send the items to us preferably through a reputed, registered courier/airmail service only to avoid any transit related issues.
Please try and ensure that you retain all the packaging material alongwith the product. Do not remove tags, stickers, etc. Unless you are sure you want to keep the product. Presence of original tags is a must to process returns.
Please do not forget to mark the packaging as “Defective Items for Returns” and not for sale.
Item Receipt and Inspection at www.punjabdihatti.com Warehouse
As a policy, our teams shall examine the products on return and identify the defects/variation as indicated by you.
Proposed solutions post receipt of returned items
Post inspection of returned item(s), our Customer Care team will propose remedial solutions to you on a case to case basis –
Choosing an alternate Treasure as a replacement of equal value
a Gift Card to be used later for shopping on www.punjabdihatti.com
a Refund as decided on a case to case basis .
Note: Return & Refund policy is not applicable on COD (Cash on Delivery)
Because our every product are made on customer order therefore no refund & return policy is available for domestic & international orders.
International shipments usually take between 6 to 8 weeks in transit if done through postal service. Any shipment returned within India takes 3-4 days to reach if sent through Courier. Exact time taken for transit would depend on the nature of the product and your location.